Identifications and Contact details
Publisher – Data Controller: Ar Men Du, a simplified joint-stock company with a single shareholder, whose registered office is at 47 Rue des Iles Raguenez Plage – 29920 – Névez, identified in the SIRENE directory under number 429 811 110 and registered in the Trade and Quimper companies.
Postal address: 47 Rue des Iles Raguenez Plage – 29920 – Névez
Email address: firstname.lastname@example.org
Telephone: 02 98 06 84 22
Director of publication: Pierre-Yves ROUE
Postal address: 47 Rue des Iles Raguenez Plage – 29920 – Névez
Email address: email@example.com
Telephone: 02 98 06 84 22
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CGU: refers to these General Conditions of Use of the Website https://www.men-du.com/
User Account: designates the space reserved for the storage of User data.
Personal Data: means all information relating to a natural person, identified or identifiable
Hotelier: refers to professionals in the hotel and/or catering industry, referenced by the Publisher and offering their services on the Site.
Parties: means, jointly, a User and the Publisher, in the context of making an online reservation.
Person concerned: means the natural person concerned by the Processing of Personal Data.
Service: refers to the non-residential accommodation, catering and other ancillary services provided by the Hoteliers and which can be booked via the Site.
Service: refers to the set of tools put in place by the Publisher, allowing the User to book services with establishments referenced by the Publisher.
Processing of Personal Data: refers to any operation or set of operations relating to such data, regardless of the process used, and in particular the collection, recording, organization, storage, adaptation or modification, extraction, consultation, use, communication by transmission, dissemination or any other form of provision, reconciliation or interconnection, as well as blocking, erasure or destruction. The processing is said to be “automated” when the processing carried out results in the computer constitution of files or databases, regardless of the means or computer medium, as well as any consultation procedure, remote transmission of personal information, regardless of the means of telecommunication used.
User: refers to the natural or legal person, individual or professional who makes an online reservation.
Visitors: refers to natural or legal persons, individuals or professionals who, for any reason whatsoever, consult one or more pages of the Site without benefiting from the Services.
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A. COLLECTION OF PERSONAL DATA
The Publisher collects personal data relating to the Users of the Site, strictly necessary for the provision of the Services, namely:
Identification data: Civility, Surname, first name, postal address (with postal code, city, country), email, telephone number, billing address, and, where applicable, age of the children.
Usage history data: Loyalty Program membership, key dates, previous stays or interactions as a User, products and/or services used, service requests and/or special arrangements:
Membership or loyalty program data;
Previous stays or interactions as a customer, products and services purchased, requests for services and special arrangements;
Customer preferences and personalized data;
Social media account identifiers, profile picture and other data already public, or information made available by linking to social media and loyalty accounts.
The collection of personal data is carried out:
By means of online questionnaires that the User completes as part of the various requests for information made to him (Reservation, Questionnaires, Customer account preferences, etc.);
Through the integration of data from the User’s account(s) on Social Networks. To be implemented, this integration of data must be expressly authorized by the User by validating the proposal made in this regard;
In addition to the collection of personal data defined above, data may also be collected when browsing the Site via a cookie installed in the User’s and/or Visitor’s computer.
The cookie is a block of data which does not identify the User/Visitor but which is used to record information relating to his browsing on the Site (pages consulted, date and time of consultation, etc.). Information that can be read by the Site during subsequent connections.
The User and/or Visitor has the option of accepting or opposing the registration of “cookies” by checking the box provided for this purpose. The consent given is valid for 13 months.
The Publisher undertakes never to communicate the content of these “cookies” to third parties, except in the event of a legal requisition.
B. PURPOSE OF THE COLLECTION AND PROCESSING OF PERSONAL DATA
Personal data is collected and processed by the Publisher in order to:
– Allow the User to book Services,
– Facilitate the execution by the Hotelier of the Services reserved by the User,
– To optimize the management of User satisfaction issues:
Transmission and collection of pre and post stay questionnaires,
Access to contact forms,
– Allow the offer to be adapted to the preferences of the User:
Quotation request and other points of contact in the customer journey,
– Facilitate the management of the loyalty program and Guest Management System (customer knowledge management tool)
– Ensure that the content of the site is presented in the most effective way (display, navigation, etc.);
– Allow the User to participate interactively in the services of the Site, subject to his express and prior agreement;
– To inform the User of any change in the offer of the Site;
– To organize marketing operations, subject to the express and prior agreement of the User.
C. STORAGE OF PERSONAL DATA
The personal data collected is recorded in a secure database on the Publisher’s and/or Subcontractor’s servers.
Users’ personal data is stored:
When a Service has been reserved, for a period of five years, corresponding to the limitation period of common law in contractual matters (Article 2224 of the Civil Code);
When no Service has been reserved, for a period of three years, for commercial solicitations;
Credit card details are not recorded or stored in the Site’s databases.
D. TRANSFER OF PERSONAL DATA
For the achievement of the purposes referred to in paragraph “b” of this article, the personal data collected may be transferred to third parties, in particular:
Hoteliers, for the provision of the Service,
the banking platform, for making fingerprints online,
to online hotel booking platforms including, in particular, TravelClick,
commercial partners (travel agencies, all operators, etc.)
The User is informed that in the context of the transfer of data necessary for the provision of the Service, the Personal Data
may be communicated to persons located outside the European Union (hereinafter “EU”) and/or the European Economic Area (hereinafter “EEA”).
The validation of these Terms includes the express authorization of the User for the transfer of his data outside the EU and EEEE, for the sole purpose of providing the Service. In this case, the Publisher will ensure that the transfer of the User’s personal data is carried out within the framework of a data transfer agreement established on the basis of the standard contractual clauses adopted by the European Commission or by a supervisory authority with the approval of the European Commission.
E. USER RIGHTS
The User has all the rights provided for by the Data Protection Act of January 6, 1978 and the General Data Protection Regulation (EU Regulation 2016/679 of April 27, 2017), right of access, rectification, opposition, oblivion, limitation of processing, portability, information and communication.
The User exercises all of his rights with the Data Controller, at the addresses listed in point 1.
As part of the right to information and communication, any communication of a copy of the data collected, beyond the first, which is free, will be billed at €200.
F. HYPERTEXT LINKS
4.1 – Purpose: The purpose of these T&Cs is to define the terms and conditions for the provision of the Service by the Publisher to Users. They do not apply to the performance of the Services for which only the Hoteliers are responsible.
4.2 – Validity: Any use of the Service implies the User’s full, complete and unreserved acceptance of the T&Cs.
The Publisher reserves the right to adapt or modify the T&Cs at any time. For each order, the applicable T&Cs are those in force on the day of validation of the order by the User.
Any contrary or different provision invoked by the User, in the absence of express and written acceptance by the Publisher, will be unenforceable against the latter, regardless of when it may have been brought to his attention. The fact that the Publisher does not avail itself at a given time of any of the provisions of the T&Cs cannot be interpreted as a waiver to avail itself of them later. In the event that a clause hereof is or becomes null or voidable, this will not call into question the validity of the other clauses, and the disputed clause will be deemed unwritten.
4.3 – Access to the Service: Access to the Service is reserved for persons with full legal capacity and subject to acceptance of these T&Cs.
The User is required to tick the specific box provided for this purpose, in order to accept the application of the T&Cs. Otherwise, access to the Service will be refused.
Creation of a User account
The User can create a “User Account” to store his personal data and keep a history of his browsing and transactions.
The User secures his User Account by choosing a username and password that are personal to him and that he undertakes to keep secret and not to disclose them. In the event of loss, misappropriation or fraudulent use of the username and/or password, the User undertakes to notify the Publisher without delay.
Registration is made for an indefinite period. He can unsubscribe at any time by simple request sent to the Publisher via the “contact” form. He may also be automatically unsubscribed by the Publisher, at the end of the period of storage of his data, as indicated in the confidentiality policy as well as, in the event that the User contravenes his obligations under the these T&Cs.
The User is solely responsible for access to the Site through his User Account, unless there is proof of fraudulent use which is not attributable to him.
Online booking methods
6.1 – Display of Services: The Hoteliers are solely responsible for the information provided on the Services, on the Site: photos, descriptions, etc.
Any complaint may be addressed to the Site’s Customer Service, which will contact the Hotelier concerned.
6.2 – Price: Prices are set by each Hotelier for their own Services. They are indicated in Euros “VAT included”. Prices may, in some cases, be displayed in the local currency of the place where the Service will be performed and the price paid.
The Hotelier has the right to modify its prices at any time. The price applicable to a reservation is the one displayed in the validation of the reservation.
The displayed price will be increased by a tourist tax payable directly to the Hotel and the amount of which will be stipulated on the booking confirmation.
6.3 – Reservation: The User selects the Service(s) offered on the Site by clicking on the button provided for this purpose. The entire selection is displayed in the “Total Price” tab.
At any time, before the validation of the reservation, the User can cancel or modify the selected Services, view the details, the characteristics, the quantities, the amount to be paid, etc.
A summary of the reservation is presented to the User before proceeding with the validation.
6.4 – Payment
The full amount of the reservation must be paid directly to the hotel.
However, the User will be asked to provide the identification details of his bank card in order to guarantee his reservation.
In the case of special offers in prepayment and Hotels requesting the payment of a deposit or installments upon reservation, no deduction is made by the Publisher. Any payment, whatever its nature, takes place between the Hotelier and the User, off-Site and has no effect on the confirmation of the reservation.
The User will be informed by the Hotelier of the amount and conditions of payment of these deposits or installments and must be expressly accepted by the User. These exchanges must be made exclusively in writing and be communicated by the Hotelier to the Publisher.
6.5 – Confirmation of the reservation: A reservation confirmation email, carrying commitment of execution by the Hotelier, is sent by the Site to the User after verification of the availability automatically and immediately. In the absence of receipt of said email, it is up to the User to contact the Publisher’s Customer Service.
In the case of special prepayment offers and Hotels requesting the payment of a deposit or down payment upon booking, the booking confirmation only becomes firm and final after receipt of said payment by the Hotelier.
The confirmation of the reservation will be archived by the Site and considered as proof of the nature of the agreement and its date.
6.6 – Performance of the Services: The Services are performed by the Hotelier in accordance with the confirmation of the reservation. The User is advised to present himself at the chosen hotel establishment with a copy of the confirmation of his reservation.
6.7 – Cancellation – Right of withdrawal: In accordance with the provisions of 12° of article L.221-28 of the Consumer Code, purchases of accommodation services, other than residential accommodation, catering or activities of leisure provided on a date or according to a determined periodicity, do not benefit from the right of withdrawal.
The cancellation policy is specific to each Hotelier. The User who wishes to cancel his reservation must contact the Hotelier directly using the contact details provided in the reservation confirmation.