Display of Services: The Hoteliers are solely responsible for the information provided on the Services, on the Site: photos, descriptions, etc.
Any complaint may be addressed to the Site’s Customer Service, which will contact the Hotelier concerned.
Price: Prices are set by each Hotelier for their own Services. They are indicated in Euros “VAT included”. Prices may, in some cases, be displayed in the local currency of the place where the Service will be performed and the price paid.
The Hotelier has the right to modify its prices at any time. The price applicable to a reservation is the one displayed in the validation of the reservation.
The displayed price will be increased by a tourist tax payable directly to the Hotel and the amount of which will be stipulated on the booking confirmation.
Reservation: The User selects the Service(s) offered on the Site by clicking on the button provided for this purpose. The entire selection is displayed in the “Total Price” tab.
At any time, before the validation of the reservation, the User can cancel or modify the selected Services, view the details, the characteristics, the quantities, the amount to be paid, etc.
A summary of the reservation is presented to the User before proceeding with the validation.
The full amount of the reservation must be paid directly to the hotel.
However, the User will be asked to provide the identification details of his bank card in order to guarantee his reservation.
In the case of special offers in prepayment and Hotels requesting the payment of a deposit or installments upon reservation, no deduction is made by the Publisher. Any payment, whatever its nature, takes place between the Hotelier and the User, off-Site and has no effect on the confirmation of the reservation.
The User will be informed by the Hotelier of the amount and conditions of payment of these deposits or installments and must be expressly accepted by the User. These exchanges must be made exclusively in writing and be communicated by the Hotelier to the Publisher.
Confirmation of the reservation: A reservation confirmation email, carrying commitment of execution by the Hotelier, is sent by the Site to the User after verification of the availability automatically and immediately. In the absence of receipt of said email, it is up to the User to contact the Publisher’s Customer Service.
In the case of special prepayment offers and Hotels requesting the payment of a deposit or down payment upon booking, the booking confirmation only becomes firm and final after receipt of said payment by the Hotelier.
The confirmation of the reservation will be archived by the Site and considered as proof of the nature of the agreement and its date.
Performance of the Services: The Services are performed by the Hotelier in accordance with the confirmation of the reservation. The User is advised to present himself at the chosen hotel establishment with a copy of the confirmation of his reservation.
Cancellation – Right of withdrawal: In accordance with the provisions of 12° of article L.221-28 of the Consumer Code, purchases of accommodation services, other than residential accommodation, catering or activities of leisure provided on a date or according to a determined periodicity, do not benefit from the right of withdrawal.
The cancellation policy is specific to each Hotelier. The User who wishes to cancel his reservation must contact the Hotelier directly using the contact details provided in the reservation confirmation.